Financial Solutions Manager

7 days ago

Mount Gravatt East, Queensland, Australia LMG Brokers Full time

About LMG Brokers, a Brisbane-based team of dedicated mortgage brokers.
We're passionate about providing personalised financial solutions for home, car, and personal loans. Our mission is to help clients turn their property dreams into reality, and we take pride in delivering exceptional service across the city.

The Role
We're looking for an experienced Client Service Manager to join our team at Mt Gravatt. In this role, you'll be the key point of contact for clients, ensuring their needs are met efficiently and with care. You'll work alongside our brokers to provide the best financial solutions and help clients navigate their loan journey, from initial inquiry to settlement.

Key Responsibilities

  • Provide exceptional customer service as the first point of contact for client inquiries
  • Assist brokers in preparing loan applications and managing client documents
  • Liaise with lenders, clients, and third parties to ensure a smooth loan process
  • Manage client communications, keeping them updated throughout their journey
  • Maintain accurate records in our CRM system
  • Contribute to our positive team culture and support your colleagues as needed

What We Offer

  • A supportive, inclusive workplace with a focus on work-life balance
  • Opportunities for training and professional development
  • Work-from-home options after the probation period
  • A collaborative team where your contributions are valued
  • A chance to be part of a growing business passionate about making a difference

About You

  • Previous experience in client services, customer support, or a similar role
  • Strong communication and organisational skills
  • Ability to manage multiple tasks in a fast-paced environment
  • Experience in the finance or mortgage industry is a plus but not essential
  • Tech-savvy with knowledge of CRM systems
  • Positive attitude, team player, and a passion for helping clients achieve their financial goals

Salary Range: $80,000 - $110,000 per annum, depending on experience

We offer a competitive salary range based on your experience and qualifications. Our goal is to attract and retain top talent who share our passion for delivering exceptional service and helping our clients achieve their financial goals.

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