Resort Operations Director
2 days ago
Company Overview
NRMA Parks & Resorts is a leading provider of holiday experiences in Australia, operating a portfolio of award-winning parks and resorts.
Salary
$120,000 - $180,000 per annum, depending on experience
Job Description
We are seeking a highly skilled and experienced Resort Operations Director to lead our resort operations team at Murramarang Beachfront Resort.
Key Responsibilities:
- Oversee the smooth running of resort day-to-day operations
- Ensure an amazing guest experience and drive customer satisfaction
- Maintain appropriate employee levels and ensure effective resort structuring to exceed guest service
- Foster a positive culture and focus on employee retention
- Oversee seamless operation in Food and Beverage and conference/events space
- Manage asset protection and preventive maintenance of key assets and buildings
- Manage financial budgets and re-forecast monthly
- Capital works project management
- Establish and monitor key business performance indicators
- Ensure high standards of safety for guests, visitors, and employees
Required Skills and Qualifications:
- Previous senior role in a holiday park or similar tourism-related role
- Proven ability to methodically improve rooms and Food and Beverage product
- Experience in leading successful teams through positive culture building
- Prior engagement with first nations communities and stakeholders
- Excellent initiative, organisational, and advance planning skills
- Proven experience in managing properties with Food & Beverage or conference and events
Benefits:
- Progressive leave and well-being benefits
- Travel discounts on car rental, cruises, and accommodation at NRMA Holiday Parks and Resorts
- Complimentary myNRMA membership
- 'ME' day – one extra paid day off per year
- Market-leading parental leave entitlements
- Discounts on NRMA insurance products
Others:
NRMA Parks & Resorts celebrates and welcomes diversity, creating an inclusive workplace where everyone feels respected, heard, valued, and connected. We welcome people from all walks of life and value unique perspectives.
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