Park Resort Operations Manager

19 hours ago


South Durras, Australia NRMA Parks and Resorts Full time

Overview

NRMA Parks & Resorts is a leading provider of resort experiences in Australia. We are seeking an experienced and motivated Park Resort Operations Manager to join our team.

Salary

$120,000 - $150,000 per annum, depending on experience.

Job Description

We are looking for a skilled operations manager to oversee the day-to-day running of our resorts. As Park Resort Operations Manager, you will be responsible for providing leadership and support to department heads, ensuring quality standards, effective communication, and consistency across all areas of resort operations.

You will also be responsible for:

  • Overseeing the smooth running of park day-to-day operations
  • Providing a versatile and hands-on approach in supporting department heads
  • Ensuring an amazing guest experience and driving the customer journey
  • Maintaining appropriate levels of employees in all areas of Park operations
  • Focus on enhancing employee culture and retention
  • Oversee and ensure a seamless operation in the Food and Beverage and conference/events space
  • Support the General Manager to monitor and manage key business performance indicators
  • Monitoring and maintaining a high standard of safety of all guests, visitors, and employees
  • Proven ability to manage and develop staff of all levels

Required Skills and Qualifications

To be successful in this role, you will need:

  • Experience in leading or overseeing teams and driving a positive team and guest-focused culture
  • Previous experience as an Operations Manager, Hotel/Resort or Assistant Park Manager, or Head of Department in a large property
  • An ability to understand employment awards
  • A flexible attitude to work and the passion to work as part of an operational team who are hands-on, confident, and have a passion for delivering outstanding guest service
  • The ability to communicate effectively with team members, guests, and stakeholders of all levels

Benefits

We offer a range of benefits, including:

  • Progressive leave and well-being benefits to help you balance all of life's priorities
  • Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
  • Complimentary myNRMA membership, including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and much more


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