Member Service Representative

3 weeks ago

Perth, Western Australia Capricorn Full time

At Capricorn, we're committed to delivering exceptional Member service by ensuring the timely resolution of account queries and case management.

Key Responsibilities:

  • Respond to incoming calls and emails from Members, resolving queries and escalating issues as needed.
  • Ensure after-hours voicemail messages are returned promptly.
  • Action and respond to enquiries within service level agreements.
  • Liaise with suppliers, service providers, and internal departments to resolve queries efficiently.
  • Collaborate with Area Managers to keep them informed of Member and supplier concerns.
  • Record all contacts with Members, suppliers, and staff in CRM.
  • Enter manual updates accurately into Epicor and update CRM.
  • Meet call centre statistics targets.
  • Provide trade account payment support.

Requirements:

  • Intermediate skill in Microsoft Office Software Suite.
  • Exposure to basic accounting principles (desirable).
  • Problem-solving skills.

Experience:

  • 2 years' experience in a customer service-oriented role.

Qualifications:

  • Completion of Year 10 High School Certificate or equivalent.
  • Customer Service Certificate (desirable).

At Capricorn, we're dedicated to empowering our community to thrive. If you're passionate about delivering exceptional Member service, we encourage you to apply for this role.

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