Strategic Customer Insights Lead

2 days ago

Sydney, New South Wales, Australia beBeeCustomerInsights Full time $100,000 - $120,000
Role Overview

The Customer Insights Manager plays a pivotal role in driving business impact by leading research initiatives that enhance customer understanding and inform strategic decisions.

This involves designing and delivering customer insights projects, uncovering needs, aspirations and pain points, and translating findings into actionable strategies that strengthen customer centricity.

Key responsibilities include:

  • Designing and delivering customer insights projects to deepen customer understanding
  • Uncovering customer needs, aspirations and pain points through research and analysis
  • Translating findings into actionable strategies to enhance the customer strategy

A successful Customer Insights Manager will have excellent analytical, communication and project management skills, with the ability to collaborate effectively with cross-functional teams.

Requirements:

  • Proven experience in customer insights or market research
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills

Benefits:

  • Opportunity to work on high-impact projects that drive business growth
  • Collaborative and dynamic work environment
  • Professional development opportunities

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