Empowering Community Connection Specialist

3 weeks ago


Safety Bay, Western Australia Chorus Full time

We are seeking a talented and compassionate individual to join our team as an Empowering Community Connection Specialist. This exciting opportunity will see you work closely with our vibrant local teams, supporting seniors, people on the mental health recovery journey, and those living with a disability within specific geographic communities.

As a Customer Partner, your mission is to immerse and collaborate to achieve our purpose within your local, leveraging your exceptional personal qualities and leadership potential to drive positive change. You will lean into your personal leadership capability, working with the local lead and colleagues to create a healthy and safe team environment that supports our customers in becoming thriving small businesses making a real difference in the community.

Your passion for people will be evident in your ability to relish the opportunity to spend around a day a week in direct service delivery with our customers, while the rest of your week will be dedicated to supporting the Local's customers and the support worker community through their journey with Chorus.

You will exercise your knowledge, judgement, and professionalism to assess and onboard customers referred to Chorus who can benefit most from our services. Your communication and engagement skills will shine in maintaining relationships with key referral stakeholders and customer allied health providers.

Additionally, you will collaborate with your colleagues to optimize the local's work, ensuring it is scheduled to make the best use of the team's skills and maximize outcomes for customers. Your organisational talents and passion for customer wellbeing will be showcased in maintaining and reviewing customer data and records on a regular basis.

With your everyday-user tech skills, you will have the privilege and inspiration of supporting your local to bring the Chorus digital platform to life for customers and their families, unleashing autonomy, connection, and flexibility for them. You will thrive in daily interactions managing all customer and support team communication channels into and out of the local.

We offer a competitive salary of $35.38 per hour, depending on immediate experience, as well as a not-for-profit sector salary packaging option of up to $15,900 a year. You will also enjoy additional benefits such as a bonus leave day every year, access to our employee wellbeing 24/7 support partner Sonder, and other workplace wellbeing initiatives.



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