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Digital Operations Analyst
1 month ago
The Digital Production Operations Analyst plays a critical role in supporting and implementing the digital and distribution systems that drive revenue for Virgin Australia.
This includes ensuring the smooth operation of core customer-facing applications and platforms, with a focus on maximizing revenue.
Key Responsibilities- Manage enhancements, issues, and defects to deliver an exceptional customer experience.
- Work closely with internal teams and external partners to prioritize enhancements and resolve issues.
- Establish processes and procedures to effectively manage issues and maintain seamless operation across all core digital platforms.
- Bachelor's degree in IT, Digital or a related field, or equivalent experience.
- Proven experience working in a commercial environment, with 2+ years of relevant experience in IT or Digital.
- Strong experience managing multiple products, with knowledge of project and system lifecycles.
