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Flight Operations Manager

1 month ago

Perth Airport, Australia dnata catering Full time

At dnata catering, we are Australia's largest inflight catering and retail partner, food manufacturing and retail, travel retail technology, and airport lounge management. Chosen by many of the world's top airlines, we operate 15 catering facilities across 9 cities, employ over 4,500 people, produce over 66 million meals, and service over 246 thousand flights each year.

We are seeking a highly skilled Flight Operations Manager to join our team based in Perth Airport. This is a full-time position with a competitive salary of $80,000 - $110,000 per annum, depending on experience.

About the Role

The successful candidate will be responsible for ensuring that customer service levels meet or exceed the expectations of both the airline and the company. This will involve establishing and maintaining excellent working relationships with internal and external customers, including airline office, station management, and cabin crew.

  • Establishing and maintaining excellent working relationships with our internal and external customers.
  • Ensure daily and weekly plan of flight schedules and meal allocations are maintained.
  • Action daily CSM checklist for your shift, ensure thorough handovers to other CSMs.
  • Manage communication channels between the business and our customers, ensuring to relay any updates or amendments to customer orders or flights.
  • Be the main coordination point of contact for customer feedback for all flights.
  • Lead all investigations on any incidents, accidents or complaints involving our staff and customers, ensuring accurate notes are taken and course of remedy is tabled. Escalate any serious incidents to the Business Manager immediately.

This role requires strong problem-solving skills, ability to handle challenging situations with tact and diplomacy, and demonstrated ability to work with a diverse group of stakeholders.

Requirements

To be successful in this role, you will need:

  • Proven knowledge and experience in a similar 'highly customer focused' role.
  • Food Safety and HACCAP qualifications desirable but not required.
  • Available to work a rotating shift roster which includes weekends and public holidays.
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills.
  • Ability to handle challenging situations with tact and diplomacy.
  • Demonstrated ability to work with a diverse group of stakeholders.
  • Sound knowledge of the airline catering industry.
  • Competent in documentation and records management.
  • Ability to obtain an ASIC pass and an airside driver's license.
  • As you will be working in the Aviation Services industry, you will be required to obtain a clear National Police Check.
About Us

dnata catering offers a range of benefits, including:

  • Competitive salary.
  • 5 weeks Annual Leave.
  • Free onsite parking, meals, and uniforms.
  • National Career development and progression.
  • Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources including online exercise classes.