Overnight Operations Coordinator

6 days ago

Sydney, New South Wales, Australia beBeeManagement Full time $90,000 - $120,000

As a key member of our overnight team, you will be responsible for supporting the Night Manager in completing the night audit process and operating as the Night Manager in their absence. You will oversee all hotel operations overnight, working with the Night Manager or Assistant Night Manager in their absence.

**Key Responsibilities**

- Train and develop nights team - Lead by example by consistently upholding and embodying InterContinental brand standards in all daily operations - Ensure guests receive prompt, professional service, personal recognition and a seamless Front & Back of House experience throughout their stay.
- Support and ensure Front Office staff provides guests with prompt service, professional attention and personal recognition.
- Maintain cashiers float, ensuring accurate daily report of all money received, performs the audit balances and prepares all works for audit in an orderly fashion
- Oversee night audit function and preparation of daily financial reports. Work closely with our finance team to ensure the auditing and reporting process has a high level of detail overnight
- Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
- Demonstrates our One Step Ahead Service Behaviours: Create confidence, Encourage success and Make it happen; and is aligned to True Hospitality service skills expectations.

**Required Skills and Qualifications**

- Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration
- Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and experience
- Must speak local language
- Valid Responsible Service of Alcohol and First Aid Certificate are required

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