Lead Front Office Team Manager

1 week ago

Secret Harbour, Western Australia beBeeLeadership Full time $60,000 - $80,000
Job Description

As a leader in the Front Office team, you will play a pivotal role in ensuring every guest feels welcome and valued. Your dynamic days will be filled with managing day-to-day operations, inspiring your team, and upholding our brand standards to maximize both guest satisfaction and profitability.

Responsibilities:
  • Process and assist with check-in and check-out of guests, adhering to all procedures.
  • Be proactive and resourceful when attending to guest requests.
  • Have the necessary skills and training to actively resolve complaints and challenges presented by guests.
  • Hold responsibility and accountability for the efficient operation of the hotel in the absence of senior management.
  • Ensure policies, procedures, rates, and general hotel information are communicated to the team.
  • Take every opportunity to sell special promotions and facilities available within the hotel.
  • Treat customers and colleagues from all cultural groups with respect, sensitivity, and transparency.
  • Provide guidance, support, training, and leadership to all employees.
  • Assist in all areas of the hotel during peak times to eliminate potential issues.
  • Responsibility for the health and safety of all patrons, guests, and staff members.
  • Work together with trust so that colleagues and management meet the goals of the department and the Hotel.
Qualifications:
  • A diploma in Hospitality Management or Business Administration (preferred).
  • At least 2 years of experience in the hotel industry with strong Front Office expertise.
  • Proven leadership skills with the ability to mentor and motivate a team.
  • Excellent communication, organization, and time-management abilities.
  • A guest-focused mindset and a passion for creating unforgettable experiences.
  • Strong knowledge of Opera Cloud PMS, Microsoft Office, and labor laws.
Benefits:
  • Immediate access to global accommodation and F&B discounts.
  • A sophisticated modern training platform for constant professional development.
  • Recognition of service anniversaries and Accor Tenure Milestones.
  • An inclusive employer with a commitment to diversity and inclusion.
Additional Information:

Accor is one of the largest global hospitality businesses, with over 5400 hotels across 110+ countries. This presents endless opportunities for career development.

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