Front Office Lead Position

2 weeks ago

Secret Harbour, Western Australia beBeeLeader Full time $60,000 - $80,000
Front Office Lead

At our hotel, we aim to create unforgettable experiences for our guests. We're seeking a skilled Front Office Lead to join our dynamic team and contribute to the success of our property.

This role will require you to manage day-to-day operations, inspire your team, and ensure that every guest feels welcome and valued.

  • Lead the Front Office team to achieve exceptional results in guest satisfaction, revenue, and operational efficiency.
  • Work closely with a passionate team to uphold brand standards and maximize guest satisfaction and profitability.
  • Process and assist with check-in, check-out of guests, ensuring all procedures are adhered to.
  • Be proactive and resourceful when attending to guest requests.
  • Have the necessary skills and training to actively resolve complaints and challenges presented by guests.
  • Hold responsibility and accountability for the efficient operation of the hotel in the absence of senior management.
  • Ensure policies, procedures, rates and general hotel information are communicated to the team.
  • Take every opportunity to be a

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