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Claims and Restoration Project Leader

2 weeks ago

Brisbane, Queensland, Australia beBeeRestoration Full time $65,000 - $80,000

Claims and Restoration Project Manager

As a Claims and Restoration Project Manager, you will oversee the end-to-end management of insurance claims and restoration projects. You will be the key point of contact between insurers, assessors, internal teams, and property owners, ensuring each claim is managed efficiently and professionally from first attendance to completion.

Key Responsibilities

  • Manage and coordinate insurance restoration claims (water, mould, fire, flood, storm, and make safes)
  • Liaise with insurance companies, loss adjusters, assessors, and policyholders
  • Schedule and coordinate internal restoration and make safe teams across multiple regions
  • Ensure compliance with relevant standards, scopes of work, and insurer SLAs
  • Accurately update and maintain job files using Prime Ecosystems or similar job management systems
  • Review site assessments, inspection reports, scopes, and variations
  • Manage job progress, budgets, materials, and subcontractors where required
  • Proactively resolve client concerns and maintain high-quality customer service
  • Support invoicing and documentation accuracy for insurance compliance

Requirements

  • Experience in restoration, insurance building, or claims management (3+ years preferred)
  • Strong knowledge of water/flood/fire/mould restoration workflows
  • Understanding of insurance claim processes and reporting requirements
  • Ability to lead and coordinate multiple jobs across different locations
  • Excellent verbal and written communication skills
  • Comfortable working in a fast-paced environment with competing priorities
  • Proficient with job management software - Prime Ecosystems experience a strong advantage

Benefits

  • Be part of a growing national presence
  • Work alongside an experienced, friendly, and driven team
  • Access to a diverse pipeline of jobs across QLD & NSW
  • Ongoing training and career development opportunities
  • Supportive leadership who genuinely values input and initiative
  • Competitive salary with bonuses linked to performance KPIs