Team Leader, Customer Experience in Gladstone QLD

1 week ago


Gladstone, Australia ANZ Full time
About This Role

We are seeking a skilled Team Leader to lead our customer experience team in Gladstone. As a key member of our frontline team, you will be responsible for providing exceptional service and support to our customers.

Key Responsibilities
  • Achieve customer acquisition, service, and retention goals for product lines and customer segments within your team.
  • Demonstrate and embed a digital mindset to educate customers on new and digital ways of interacting with our services.
  • Recruit, develop, and retain an engaged and skilled workforce, supported by quality development planning and effective FTE management.
  • Lead, train, coach, and motivate the team to support a culture of customer centricity, credit quality, processing efficiencies, and high performance-edge.
  • Design, implement, and monitor an effective business plan agreed with the Regional Manager to grow and improve regional profitability.
  • Instil an environment that proactively seeks effective and efficient improvement solutions to regional and financial issues and challenges.
  • Manage the region to meet audit, quality, and compliance objectives with corporate policies and procedures including employee compliance and data quality standards.
About You

To succeed in this role, you will ideally have:

  • Leadership experience in a branch environment.
  • Demonstrated experience with exceptional customer service delivery through an operational function.
  • Demonstrated experience in developing, leading, and coaching a high-performance team.
  • Experience in roles requiring growth and retention of a customer base.
What We Offer

We offer a competitive salary of AU$110,000 per annum, plus benefits including access to health and wellbeing services, discounts on selected products and services from ANZ, and more. We also provide opportunities for professional development and growth within the company.

About Us

ANZ is a diverse and inclusive organisation committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.



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