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EMR Portals Analyst
2 months ago
This is a full-time position at Ellie Mental Health, covering fixed-term parental leave and subsequent backfill within the Parkville EMR team.
The EMR Portals Team manages the My Chart and Epic Care Link applications, branded as My RCH Portal, Health Hub, and Parkville Connect.
The Parkville EMR Analysts are responsible for the design, build, testing, configuration, installation, and support of the Epic external-facing Portals, including My Chart, My Chart Bedside, Care Companion, and Epic Care Link applications.
The role of the Parkville EMR Portals Analyst is to build and maintain the 3 Portal websites, 4 mobile applications, associated clinical workflows in the EMR, and support patients/consumers and clinical community users who use them.
You will work collaboratively with the Parkville EMR team, local health service EMR teams, and key stakeholders, EMR vendor and technical teams, to ensure the EMR is maintained, operates, and optimized for the Parkville EMR Service for the benefit of all 4 health services.
This position will be based at Ellie Mental Health, and may require you to work on a rotating on-call, after-hours roster.
There are flexible working options, including hybrid onsite and working from home.
Classification for this position will range from AO61 to AO65.
Key Responsibilities- Expert knowledge and demonstrated EMR application management experience
- Demonstrated knowledge of EMR environment, including application, infrastructure, and end-user devices
- Demonstrated experience in IT support processes and systems
- Demonstrated experience in implementation and integration of healthcare and knowledge of integration standards (e.g. HL7)
- Broad experience and knowledge of PAS and other common healthcare applications
- Proactive and takes initiative and responsibility
- Proven leadership capabilities and strong stakeholder management skills with particular emphasis on influencing, negotiating, and gaining consensus
- Strong interpersonal skills with particular emphasis on gaining consensus, facilitation, and consultation
- Ability to present technical concepts in simple and understandable terms so as both technical and non-technical audiences gain an understanding
- Experience in managing complex work environments and conflicting stakeholder interests
- Well-developed organizational skills and ability to manage conflicting priorities in order to meet deadlines
- Highly developed analytical and innovative problem-solving skills
- Demonstrated ability to provide multiple solutions to a problem and communicate with stakeholders and agree a way forward
- Excellent oral and written communication skills
- Competent in using Microsoft suite programs, such as Visio, Word, Excel, Outlook, and PowerPoint, to support project management functions
- Ability to clearly define, articulate, and document strategy, processes, and procedures
- Ability to critically review design documents and specifications with an eye for detail
- Ability to present to groups of people
