Senior Business Analyst

4 weeks ago


Melbourne, Victoria, Australia McMillan Shakespeare Limited Full time
Job Title: Senior Business Analyst

The Senior Business Analyst plays a pivotal role in driving business efficiencies and continues to develop and innovate systems to maintain Plan Partners as the leader in the sector by driving down costs and enhancing customer and service provider experience consistent with Plan Partners' customer value proposition.

Key Responsibilities:
  • Business Process Analysis and Improvement
  • Requirement Elicitation and Documentation
  • Collaboration and Communication
  • Salesforce Platform Utilisation
  • Project Management
  • Risk Identification and Management
  • Process Improvement and Quality Assurance
  • Internal Reporting

The Senior Business Analyst will lead the identification of business requirements, design function requirements, and deliver solutions. Additionally, providing business insights through weekly and monthly reporting.

Requirements:
  • Strong analytical skills
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group including subject matter experts, managers, executives, and technical resources
  • A demonstrated ability to solve problems
  • Strong organisational skills, with the ability to manage competing priorities and meet tight deadlines
  • Excellent computer skills and experience using a range of business applications such as MS Office, CRM, and ERP systems. Salesforce experience would be advantageous
  • At least 2-3 years' experience as a Business Analyst or Process Analyst, on projects
  • Demonstrable experience in Business Process Modelling repositories and Business Process Improvement (Prime is preferable)
  • Demonstrated experience in identifying impacts and linkages to the business strategies, organisation, and its people, data, and systems, business policies, and business rules, as well as the physical assets of the business
  • Experience facilitating workshops and focus groups
  • Experience developing instructional and procedural documentation and presentations
What We Can Offer You:
  • Our strong people-first culture
  • Flexible/hybrid working to enhance your work/life balance
  • Novated lease benefits and discounts
  • 12 weeks Paid Parental leave and access to our Parents Portal
  • Exempt Employee Share Plan
  • Paid Income Protection Insurance under MMSG default Super plan
  • Access to a broad range of learning and development programs
  • Career break and volunteering leave
  • Access to Employee Assistance Program and annual Flu vaccination
  • Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.



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