Expert Ultrasound Solutions Specialist

2 days ago

Perth, Western Australia beBeeClinical Full time $100,000 - $123,456
Job Title: Clinical Applications Specialist Ultrasound WA

You will be responsible for supporting the sales process by highlighting product features and capabilities as best fits customer's clinical requirements during demonstrations.

You will advise and assist customers on the implementation of optimal clinical procedures and protocols to maximize the effectiveness and efficiency of the provided equipment.

  • Deliver clinical education sessions to customers, adhering to established organisational standards, guidelines, and product-specific training materials;
  • Develop in-depth knowledge of the local customer base and conduct regular customer touch point site visits;
  • Provide first and second-line support to clinical support associate specialists and customers, offering guidance and expertise when additional knowledge or experience is required;

Work under general supervision and established processes, utilising independent judgment to navigate and adhere to operational policies, ensuring compliance and optimal performance.

Apply analytical skills to resolve medium complexity requests efficiently, exercising judgment within defined procedures and practices to determine appropriate actions that align with organisational goals and objectives.

Participate in customer escalations, complaints (both safety and non-safety related), and feedback processes, following agreed-upon protocols to accurately capture information and manage associated actions.

Collaborate with cross-functional teams, including product development, quality assurance, and regulatory affairs, to address customer concerns and enhance product performance.

Develop and maintain a deep understanding of the organisation's products, clinical applications, and relevant industry standards to effectively support customers and provide informed recommendations.

Contribute to continuous improvement initiatives within the service organisation, identifying opportunities to streamline processes, enhance service delivery, and optimise customer satisfaction.

Engage in moderately complex clinical or system applications assignments, following established procedures and protocols to ensure consistent and efficient execution of tasks.

Establish productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions and identifies the most economically efficient solution to minimise customer downtime while maximising the optimal utilisation of the delivered equipment.

About This Role

This role is designed to deliver expert technical assistance and support to healthcare professionals, equipping them with the necessary skills and knowledge to effectively utilise our ultrasound solutions.

The ideal candidate will possess strong communication and interpersonal skills, enabling effective collaboration with customers, colleagues, and cross-functional teams.

We are seeking an experienced professional who can demonstrate a deep understanding of clinical applications, product capabilities, and industry trends, with a proven track record of delivering high-quality results in a fast-paced environment.

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

In return, we offer a dynamic work environment, opportunities for career growth and development, and a competitive remuneration package that reflects your value to our organisation.

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