Claims Team Lead

2 weeks ago


Nathan, Australia coles Full time
About the Role

We are seeking an experienced Claims Team Manager to lead our national team of claims specialists in Queensland. As a key member of our Coles Group Self Insurance team, you will play a critical role in protecting our team members, customers, and business in workers compensation and public liability matters.

Reporting to the State Manager – Workers Compensation, you will be responsible for developing and implementing strategic approaches to claims management, ensuring the effective recovery of injured team members and minimizing business liabilities and reputational risks.

Key responsibilities will include:

  • Developing and mentoring a high-performing team of claims specialists
  • Establishing strong relationships with key stakeholders across Coles brands
  • Engaging with business leaders to minimize claims risks
  • Building team capability in understanding drivers of successful return to work claims management
  • Improving operational claims management and ensuring compliance with regulatory requirements

We are looking for someone with considerable experience in workers compensation in Queensland who can demonstrate the ability to lead, coach, and develop a high-performing workers compensation claims team. If you have a strong track record of success in claims management, excellent stakeholder management skills, and a passion for delivering business outcomes, we encourage you to apply.


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