Customer Engagement Liaison

2 weeks ago


Footscray, Victoria, Australia Michael Page Full time
{"title": "Customer Engagement Specialist Role Description", "sections": [{"title": "Job Overview", "content": "At Michael Page, we are seeking a highly skilled Customer Engagement Specialist to join our team. As a Customer Engagement Specialist, you will be responsible for addressing customer queries and resolving issues in a timely manner."}, {"title": "Key Responsibilities", "content": "• Addressing customer queries and resolving issues in a timely manner.
• Facilitating customer engagement through various channels.
• Contributing to the development of customer service strategies.
• Tracking customer engagement and compiling reports on feedback.
• Maintaining a positive, empathetic, and professional attitude towards customers.
• Continuously improving customer satisfaction through expert conflict resolution.
• Assisting with client on-boarding and training.
• Collaborating with the customer service team to ensure excellent service standards.
", "bulletPoints": true}, {"title": "Requirements", "content": "• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• High level of proficiency in using customer management software.
• A problem-solving mindset with a strong focus on customer satisfaction.
• A positive outlook and enthusiasm for learning new skills.
", "bulletPoints": true}, {"title": "What's on Offer", "content": "• $37 per hour plus superannuation.
• A temporary role with potential for growth and development.
• A chance to work in a diverse and inclusive company culture.
", "bulletPoints": true}], "lang_code": "en"}

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