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Senior Automotive Retail Operations Manager
1 week ago
Company Overview
Inchcape Plc is a global automotive retail company with a strong presence in the industry. Our team at Trivett Automotive Retail represents iconic brands like Subaru and Peugeot, and we're part of the global Inchcape family.
We offer ongoing professional development and career growth opportunities, creating a supportive and positive team environment where our employees can thrive.
Job Description
We are seeking an experienced Senior Automotive Retail Operations Manager to lead our Doncaster Dealership. As a key member of our leadership team, you will be responsible for driving P&L performance and meeting KPIs, overseeing the customer journey, and managing site operations to ensure everything runs smoothly and meets our high standards.
You will work closely with our Stock Control team to meet inventory and customer demands, lead F&I performance, compliance, and finance support, and maintain legally compliant practices and retail processes.
Key Responsibilities:
- Drive P&L performance and meet KPIs
- Oversee the customer journey, ensuring flexible and seamless vehicle delivery
- Work with Stock Control to meet inventory and customer demands
- Lead F&I performance, compliance, and finance support
- Ensure site operations are smooth, safe, and compliant with HSE and OEM standards
- Recruit, onboard, and develop your team for high engagement and performance
- Maintain legally compliant practices and retail processes
What You'll Bring:
- Proven management experience in a sales environment, with a track record in P&L
- Success in leading and developing teams to achieve customer satisfaction and performance goals
- Strong communication and multitasking skills
- A focus on delivering excellent customer service and attention to detail
- Leadership skills with a passion for team development and upholding company values
- Automotive industry experience and F&I knowledge (desirable)
- Familiarity with Salesforce or similar CRM (desirable)
- Valid driver's license and availability to work Saturdays
Benefits:
- Ongoing professional development and career growth opportunities
- Supportive, positive team environment
- Additional leave days, including Wellbeing and Volunteering Leave
- Access to our employee benefits program, including vehicle discounts and more