Customer Banking Relationship Manager

6 days ago


Perth, Western Australia Commonwealth Bank Full time

Overview

The Commonwealth Bank is the public face of our retail banking services. We provide a seamless banking experience for our 10 million+ personal and small business customers across various channels, including branches, phone, video conferencing, and online.

Role Description

In this role, you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer interaction. Your understanding of customer needs and our bank's offerings enables you to refer customers to the right specialist for their complex requirements.

Main Responsibilities

  • Build rapport with customers: Establish meaningful conversations to understand customer needs and preferences.
  • Deliver exceptional service: Work with customers to utilize in-branch technology and digital banking options, ensuring they receive accurate information and assistance.
  • Solve customer queries: Respond promptly to customer inquiries and resolve issues efficiently.
  • Process transactions: Complete financial health checks, assess customer financial positions, and process applications for personal loans and credit cards.
  • Foster relationships: Proactively engage with customers through regular check-ins, inviting them to branch appointments or community events.
  • Ensure compliance: Adhere to bank procedures, accurately reconcile transactions, and review customer financial positions.
  • Improve processes: Use customer feedback tools to identify areas for improvement and implement changes.

We're looking for individuals who:

  • Can build strong relationships with customers.
  • Are passionate about delivering exceptional service.
  • Have excellent problem-solving skills.
  • Are proactive and responsive to customer needs.


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