Head of Operational Excellence

1 week ago

Sydney, New South Wales, Australia beBeeOperational Full time $212,000 - $248,000

Job Overview

This role is ideal for a seasoned legal professional looking to drive operational efficiency and strategic impact in our fast-paced, global organisation.

The Head of Legal Operations will be responsible for designing and implementing matter management practices, optimising external legal resources, standardising workflows, building legal analytics, advancing knowledge management, enhancing document management, and owning the legal ops plan and roadmap.

Key Responsibilities:

  • Lead the Legal Operations function and champion a culture of innovation, continuous improvement, and data-driven decision making.
  • Design and implement matter management practices and tooling that improve visibility, resilience, data capture, and reporting for smarter, faster decision making.
  • Optimise external legal resources by capturing and analysing data, establishing KPIs, driving value, and supporting performance management.
  • Standardise and streamline workflows through process design, automation, and deployment of technology.
  • Build legal analytics and reporting capabilities that align resources to priorities and outcomes.
  • Advance knowledge management by harvesting, refining, and sharing legal knowledge to uplift consistency and capability across the legal team.
  • Enhance document management practices and tools to improve quality, retrieval, and compliance.
  • Own the legal ops plan and roadmap, creating and executing a business plan aligned to the company's legal strategy, including regular reporting.

Requirements:

  • Relevant tertiary qualification and proven legal operations experience in-house or within a complex, fast-paced environment.
  • Strategic problem solver with strong analytical capability; able to turn data into operational improvements and business outcomes.
  • Hands-on familiarity with legal tech and the curiosity to explore AI responsibly in legal service delivery.
  • Senior stakeholder partnering skills, credible, trusted, and effective at all levels.
  • Change leadership experience: designing, implementing, and embedding new processes and tools across diverse teams.
  • People leadership with the ability to build high-functioning teams and positively influence.
  • Excellent communication, organisation, and time management; resilient and adaptable with competing priorities.

About Us

We are a dynamic technology organisation that embraces change and is receptive to new ideas. We offer a unique opportunity for professionals to drive operational excellence and make a significant impact on our global organisation.

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