Head of Operations

Sleek, Millers Point, New South Wales, Australia

Head of Operations - Australia

Join Sleek as the Head of Operations for Australia. Lead the team, drive service delivery, process transformation, compliance, and profitability, and ensure client satisfaction through timely, accurate, and high-quality deliverables.

Responsibilities

• Leadership & Team Development: Oversee structured training, coaching, and leadership across the accounting, tax, and payroll teams; collaborate with department heads to ensure effective operations and full compliance.
• Service Delivery & Compliance: Own client work delivery, ensure accuracy and timeliness, and adherence to SLAs across engagements; ensure SOP compliance with ASIC and ATO requirements for companies and trusts; safeguard clients against regulatory risk.
• Operational Excellence & Profitability: Monitor and improve team performance, processes, and workflows; implement corrective actions to maintain client confidence and profitability; partner with leadership to set and achieve operational and financial targets for Sleek Australia.
• Process & Technology Enablement: Feed back on product improvements, leverage automation, AI, and digital tools to streamline workflows, reduce errors, and increase scalability; standardise processes and reporting for consistency in client delivery.
• Strategic Contribution: Act as a key member of the leadership team, contribute to business strategy, service development, and client experience improvements; anticipate regulatory and industry shifts and adapt Sleek's capabilities accordingly; serve as an ambassador of Sleek's mission to simplify accounting and compliance for SMEs.

Required Experience

• Recognised degree in business, management, operations, or a related field. Accounting background is a plus but not mandatory.
• 10+ years of proven leadership in operations management, with a track record of scaling teams, systems, and service delivery in complex environments.
• Extensive people leadership experience, including managing large or cross-functional teams; ability to coach, motivate, and drive accountability. Former military officers or leaders with heavy people-operations management experience are strongly preferred.
• Deep operational expertise with the ability to design and implement processes ensuring high-quality service delivery across multiple teams.
• Experience in regulated, compliance-focused environments; ability to coordinate subject matter experts to ensure adherence.
• Tech-enabled operator, proficient with productivity software and AI tools to streamline workflows, reporting, and performance management.
• Strategic, resilient problem-solver; highly organised, detail-oriented; excellent communication and interpersonal skills.
• Comfortable operating in a VUCA environment with a track record of continuous improvement while meeting tight deadlines.

Role & Selection

Behavioural fit is important at Sleek. We look for ownership, humility, structured thinking, and user-centricity. The interview process includes case study, career deep dive, behavioural fit assessment, and offer with references. The process is expected to last up to 3 weeks; interviews may be video or in-person depending on location.

Background Screening & Data

As Sleek is a regulated entity, background checks may be performed, including verification of education, criminal history, political exposure, and bankruptcy or adverse credit history. We will obtain your consent before checks; adverse results may affect probation. By applying, you confirm you have read and agree to our Data Privacy Statement for Candidates at sleek.com.

Benefits & Culture

Sleek is a proudly certified B Corp with a culture of humility and kindness, flexibility, competitive salaries, generous paid time off, a flexi benefits scheme, and potential participation in an employee share ownership plan. We are at the forefront of AI in our space and are developing a regional AI excellence center. This role offers significant autonomy and growth opportunities.

Location: Millers Point, New South Wales, Australia

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