Head of Operational Excellence

2 weeks ago

Sydney, New South Wales, Australia beBeeOperations Full time $180,000 - $200,000
Job Title:

Head of Operations

Overview:

We are seeking a highly experienced and capable operations leader to oversee our broad portfolio of servicing functions.

Key Responsibilities:
  • Lead a team of five experienced managers responsible for customer service, collections, hardship, complaints, quality and learning, and process improvement.
  • Ensure core operational KPIs and SLAs are consistently met.
  • Proactively manage team capacity, volume fluctuations, process blockers, and system issues to protect turnaround times and customer outcomes.
Requirements:
  • Proven experience in operations and servicing management.
  • Exceptional people leadership skills.
  • Strong knowledge of customer service, collections, hardship, and complaints handling processes.
  • Excellent problem-solving skills with confident, timely decision-making capabilities.
What We Offer:

A dynamic and innovative business environment where everyone can make a difference. Flexible working arrangements and opportunities for professional growth and development.

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