Digital Transformation Specialist

2 days ago

Perth, Western Australia RAC WA Full time

Job Overview

We are seeking a highly skilled Digital Transformation Specialist to join our team at RAC WA.

Role Description

The successful candidate will drive and assist with managing business-as-usual (BAU) support and project work in collaboration with all business units and the D365 ERP Product team to support the implementation, development, maintenance, and ongoing improvements of D365 Finance & Operations to maximise adoption of RAC's ERP solution.

Main Responsibilities:

  • Leading Support Management: Leading the management of support requests to ensure responses meet SLAs and ITSM processes are consistently followed.
  • Assisting in Change Management: Assisting in change management strategies to ensure smooth adoption of new processes or solution changes, aligning with ongoing business needs.
  • Liaising and Analysing: Liaising with business users to understand and analyse issues, managing integration failures, and collaborating with technical resources to develop solutions.
  • Monitoring and Managing Systems: Monitoring and managing scheduled batch processes and user roles/permissions within Access Management platforms like Azure and D365.
  • Driving Business Engagement: Driving engagement across all business units to facilitate the implementation of new or improved processes and solutions, ensuring alignment with standard product capabilities.
  • Researching and Prototyping Solutions: Researching design issues, building fast prototypes for validation, and designing functional requirements to enhance business processes and system integration.
  • Enhancing User Support and Training: Leading design sessions, creating process flows, work instructions, test scripts, and conducting end-user training to support ERP business process improvements and solution adoption.

Requirements

To be successful in this role, you will need:

  • Tertiary qualifications and/or relevant experience in Finance or ERP-related disciplines are mandatory. Experience in a collaborative ERP support and project delivery environment is essential.
  • Proven experience in developing functional and technical specifications for Dynamics 365 Finance and Operations, including design, enhancements, and integrations.
  • In-depth, hands-on knowledge of core accounting principles and processes with a system-oriented approach.
  • Ability to work closely with the Architect and ERP Lead Analyst on ERP system configurations, including creating new legal entities and configuring base entity setups.
  • Proficient in analysing functional requirements, simplifying legacy processes, and understanding financial and master data.
  • Capable of delivering product showcases and presentations, understanding business requirements, and translating them into application process requirements. Experience working with the D365 product team and technical resources.
  • Knowledge of business process re-engineering, AGILE development methodologies, and understanding of software development lifecycle activities and Microsoft's Lifecycle Services (LCS).
  • Availability to meet operational working hours and reasonable overtime, with travel between RAC sites and occasional regional locations as required.

What We Offer

We offer a competitive salary range of AU$90,000 - AU$110,000 per annum, depending on your experience and qualifications. In addition, you can expect:

  • Innovative Technology Environment: Work with cutting-edge technologies and be part of a team driving digital transformation across RACWA.
  • Growth Mindset Culture & focus on Career Development: Join a team that values personal development and enables continuous learning opportunities, certifications, and career progression within a supportive and growth-focused environment.
  • Work-Life Balance: Benefit from flexible and hybrid working arrangements, including temporary remote work options and a focus on work-life balance.
  • Impactful Projects: Contribute to high-impact projects or products that directly enhance RACWA's services to its members and the community.
  • Diverse and Inclusive Workplace: Be part of an organisation that embraces diversity and inclusion, ensuring a welcoming environment for all employees.
  • Employee Wellbeing: Take advantage of a strong focus on employee wellbeing, including mental health support, wellness programs, and fitness incentives.
  • Community and Social Responsibility: Engage in meaningful community and social responsibility initiatives that align with RACWA's values and mission.

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