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Technical Support Specialist

2 weeks ago

Belconnen, ACT, Australia beBeeSpecialist Full time $127,565 - $145,389

Enhance our team as a dedicated Technical Support Specialist. You will serve as the first point of contact for clients, delivering exceptional technical support and ensuring smooth operations through effective troubleshooting and issue resolution.

Main Responsibilities:

  • Provide first and second-level support for various ICT issues, focusing on learning and collaboration.
  • Help resolve client tickets while maintaining clear, friendly, and timely communication.
  • Work with Microsoft 365, Windows Server, Active Directory, Azure AD, and other workplace technologies, receiving training and support provided.
  • Support Microsoft Cloud services, including Teams, SharePoint, Exchange, and Azure, with opportunities to develop deeper skills.
  • Partner with teammates and vendors to solve challenges together.
  • Deliver excellent service through phone, email, and chat, emphasizing empathy and understanding.
  • Offer support on a shift basis, covering between 6am to 6pm with standard 8 hours per day.
  • Securing Australian Security Clearance is required for this role.

You Will Bring:

  • Excellent customer service skills with a strong desire to assist others.
  • Understanding of technical concepts and a passion for technology.
  • Strong analytical and problem-solving abilities.
  • Effective communication skills, capable of explaining technical information clearly.
  • A proactive approach to continuous improvement.

We Offer:

  • An exciting opportunity to work in a dynamic environment.
  • Opportunities for professional growth and development.
  • A supportive team environment.