Roster Coordinator

3 weeks ago

Adelaide, South Australia Serco Full time
About the Role

We are seeking a highly skilled Roster Coordinator to join our Workforce Management team in Adelaide. As a key member of our team, you will play a pivotal role in supporting our business through optimising workforce engagement and deployment.

Key Responsibilities
  • Respond to general employee enquiries via phone or email
  • Administer service requests using ServiceNow
  • Ensure accurate and timely resolution of employee enquiries or requests
  • Detailed entry of relevant and required information in all ServiceNow tickets
  • Manage employee absence calls and applications
  • Responsible and accountable for ensuring roster vacancies are offered and fill rate maximised
  • Ensure process for shift offer, fill and employee suitability are in compliance with relevant policies and processes
About You
  • Knowledge and understanding of Microsoft Office products
  • Minimum of one year experience in a customer service role
  • Excellent communication, interpersonal, organisational skills
  • Ability to use initiative and work autonomously
  • Strong organisational skills and attention to detail
What We Offer
  • Competitive remuneration package
  • Significant opportunities for personal growth
  • At least 5 Rostered Day Offs each fortnight

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco, you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

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