Dental Service Administrator

2 weeks ago

Sydney, New South Wales, Australia Healthcare Professionals Group Full time

About the Opportunity

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We are seeking a dedicated Service Administrator to play a key role in customer and technician support. As a Service Administrator, you will be the first point of contact for customers calling with product enquiries and reporting technical issues with their clinical equipment. You will coordinate the repair, maintenance, and installation of medical equipment, ensuring a seamless experience for both internal teams and external clients across Australia.

Responsibilities

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  • You will be the primary contact for all customer enquiries regarding technical support.
  • You will display excellent product knowledge and ability to give minor technical support over the phone.
  • You will coordinate service operations by scheduling and dispatching technicians, managing spare parts inventory to ensure availability, and processing warranties and invoices efficiently.
  • You will handle enquiries professionally and provide prompt, helpful responses.
  • You will prioritize service requests and offer preventive maintenance guidance to improve customer experience.
  • You will maintain accurate records of all customer interactions, follow-ups, and resolutions, collaborating with the National Service Manager and internal teams to uphold service standards.
  • You will identify and promote opportunities for additional services, such as preventive maintenance, to drive revenue growth and enhance customer satisfaction.

Skills and Experience

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  • You have demonstrated experience in a customer service role, ideally within a service-oriented position coordinating people and products.
  • Dental clinical knowledge is a valued asset.
  • Salesforce experience is highly regarded.
  • You can work cohesively in a team in a fast-paced, occasionally high-pressure environment.
  • You are proficient in Microsoft Office (Word, Excel, Outlook).
  • You possess strong organizational skills and attention to detail, with the ability to effectively prioritize tasks and manage time.
  • You have excellent communication and interpersonal skills, with a customer-focused approach and commitment to satisfaction and resolution.

Compensation and Benefits

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The estimated salary for this position is between $70,000 - $90,000 per annum, depending on experience. You will also receive a comprehensive training program, competitive KPI-driven bonuses, and opportunities for career advancement within a global leader in healthcare products.

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