Travel Experience Coordinator

6 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $40,000 - $60,000

About the role of a Travel Customer Service Agent

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Support our clients throughout their journey, from booking to return.

You will assist with inquiries, resolve issues, provide updates, and ensure every interaction reflects exceptional service standards.

Key Responsibilities:

  • Respond promptly and professionally to client queries via email, phone, and messaging platforms.
  • Assist with travel bookings, changes, cancellations, and special requests.
  • Provide accurate information about destinations, travel documents, and agency policies.
  • Follow up with clients to confirm trip details and satisfaction.
  • Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate:

  • Excellent verbal and written communication skills.
  • Strong customer service experience (preferably in travel or hospitality).
  • Organized, dependable, and proactive with a high attention to detail.
  • Comfortable with technology and quick to learn booking platforms and systems.
  • Passion for travel and helping others plan unforgettable experiences.

Perks:

  • 100% remote work with flexible scheduling.
  • Opportunities for growth within the organization.
  • Travel perks and exclusive industry discounts.
  • Supportive team environment with ongoing training.

Seeking someone enthusiastic about travel and creating memorable experiences for others.

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