System Administrator

2 weeks ago

Scoresby, Victoria, Australia Monash Health Full time

About the Role:

The System Administrator PBRC plays a key role in providing assurance as to the quality and quantity of data for billing purposes to maximise revenue and cash. The position is specifically responsible for:

  • The development, maintenance and integrity of the Patient Billing and Reconciliation System, ensuring compliance standards are maintained and security specifications meet Victorian Health standards and audit requirements.
  • Reconciliation with the key systems that interface to PBRC and development of KPIs to support management in ensuring compliance that mandate the data fields to be captured in these systems.
  • Supports Finance managers in providing accurate and timely data analysis for routine, management and strategic reporting.
  • Providing advice to Revenue managers on best practice for PBRC setup and responds to all internal user queries on system usage.
  • Develop and maintain interfaces to and from PBRC system and other internal and external systems.
  • Manage all minor system fixes and major systems upgrades including regression testing of end to end processes in PBRC and ensuring that all reports still function as designed.
  • Maintain all systems administration functions such as file checks, error checks, system monitoring, achieving, documentation and meet compliance requirements.
  • Identify the problem areas, troubleshoot and provide technical support and solutions to users.
  • Strict adherence to the data governance and integrity policies and practices, ensuring that changes in end to end structures are approved by all responsible parties before any changes are implemented.
  • Preparation of business cases for changes to systems, processes and/or procedures for submission to the Manager Revenue.
  • Review data integrity, monitor data structure and ensure systems audits are undertaken on a regular basis and monitored via a range of KPIs.
  • Undertake complex data extraction & analysis for reporting and ad-hoc reporting for senior manager and external organisations as requested.
  • Develop, implement and maintain procedures, user manuals and training materials for internal use; Ensure the security of the system and that all levels of access and usage are appropriate.
  • Liaise with Information Technology Unit to ensure hardware and network issues are addressed; Perform daily, weekly, and monthly data maintenance tasks and maintain the non-production databases.
  • Participate in internal committees and special projects as required.
  • Maintain current knowledge of relevant technologies.

Responsibilities:

The System Administrator PBRC is responsible for:

  • Development, maintenance and integrity of the Patient Billing and Reconciliation System.
  • Reconciliation with key systems that interface to PBRC.
  • Supports Finance managers in providing accurate and timely data analysis.
  • Providing advice to Revenue managers on best practice for PBRC setup.
  • Develop and maintain interfaces to and from PBRC system.
  • Manage all minor system fixes and major systems upgrades.
  • Maintain all systems administration functions.
  • Identify problem areas, troubleshoot and provide technical support and solutions.
  • Strict adherence to data governance and integrity policies and practices.
  • Preparation of business cases for changes to systems, processes and/or procedures.
  • Review data integrity, monitor data structure and ensure systems audits are undertaken on a regular basis.
  • Undertake complex data extraction & analysis for reporting and ad-hoc reporting.
  • Develop, implement and maintain procedures, user manuals and training materials.
  • Liaise with Information Technology Unit to ensure hardware and network issues are addressed.
  • Participate in internal committees and special projects as required.
  • Maintain current knowledge of relevant technologies.

User Support and Training:

The System Administrator PBRC is responsible for:

  • Act as the single point of contact for all PBRC systems enquiries.
  • Undertake training sessions on all aspects of systems usage.
  • Liaise with Power Health Solutions to develop and co-ordinate training sessions for all operational staff and non-operational staff as required.

Others:

The System Administrator PBRC is responsible for:

  • Any other duties as may be required by the Manager Revenue / Executive Director Finance.
  • Identify and effectively manage issues relating to the work performance of staff including performance management, monitoring and reporting on key performance indicators.

Challenges/Problem Solving:

The System Administrator PBRC must:

  • Ensure the accuracy and integrity of the data in the PBRC system.
  • Work independently to resolve systems problems and develop system documentation.
  • Liaise with the Information Technology Unit to resolve hardware issues and any other problems in an effective and timely manner.

Communication:

The System Administrator PBRC must:

  • Provide sensitive patient data information, reports and advice to all levels of the organisation.
  • Work effectively with staff at all levels of Monash Health and key external contacts.
  • Facilitate the acceptance of strategies, policies and procedures.
  • Provide systems training to a range of Monash Health staff.
  • Work within the overall finance and data services team.

Performance Management:

The System Administrator PBRC must:

  • Implement performance planning, development and review processes.
  • Minimise the risk of unacceptable behaviours.
  • Ensure unacceptable behaviours such as bullying; harassment and victimisation are identified at as early a stage as possible and responded to and effectively managed.
  • Monitor and ensure compliance with the provisions of the Privacy Act.
  • Constructively manage workplace and interpersonal conflict.
  • Undertake timely investigation, effective resolution and monitoring of staff concerns and grievances in accordance with the relevant Ambulance Service policies.
  • Manage, monitor and report on key performance indicators as they relate to the position.

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