Indigenous Banking Specialist
5 days ago
We are seeking a dedicated and customer-focused individual to join our Indigenous Customer Assistance Line (ICAL) team. As an Indigenous Banking Specialist, you will play a critical role in providing exceptional customer service and support to our remote Indigenous customers.
Key Responsibilities:
- Build and maintain positive relationships with Indigenous customers and communities.
- Ensure mob have access to the Bank's wide range of products and services.
- Deliver outstanding customer service, answering questions about banking, promoting self-service options, and identifying issues and service gaps.
- Work with stakeholders, Community and Government Services, to support the bigger picture of assisting Indigenous customers with their everyday banking.
About You
This role would suit an enthusiastic and determined individual who is passionate about building positive relationships with our Indigenous customers. You will have:
- Highly developed written and verbal communication skills.
- Demonstrated customer and community engagement skills.
- Ability to work in collaboration with communities, stakeholders, and other government and non-government agencies.
- Strong customer service experience with excellent attention to detail.
What We Offer
As a valued member of our team, you will have the opportunity to make a genuine difference in the lives of Indigenous Australians. You will be part of a dynamic and supportive team that is committed to delivering exceptional customer service and support.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about working with Indigenous communities and have the skills and experience required for this role, we encourage you to apply.
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