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Indigenous Banking Specialist

2 months ago


Perth, Western Australia Commonwealth Bank Full time
{"About the Role": "We are seeking a dedicated and customer-focused individual to join our Indigenous Customer Assistance Line (ICAL) team. As an ICAL Specialist, you will play a critical role in providing exceptional customer service to our remote Indigenous customers in Far North QLD and surrounding islands, NT, WA & far North SA.", "Key Responsibilities": "
\t* Build and maintain positive relationships with Indigenous customers and communities
\t* Ensure mob have access to the Bank's wide range of products and services
\t* Deliver outstanding customer service, answering questions about their banking and promoting self-service options
\t* Identify issues and service gaps, working with stakeholders to address them
\t* Conduct presentations and liaise with internal stakeholders across the Bank
\t* Build rapport quickly, taking customer enquiries from start to finish
", "Requirements": "
\t* Highly developed written and verbal communication skills
\t* Demonstrated customer and community engagement skills
\t* Ability to work in collaboration with communities, stakeholders and other government and non-government agencies
\t* Strong customer service experience with excellent attention to detail
", "What We Offer": "
\t* A dynamic and supportive team environment
\t* Opportunities for professional growth and development
\t* A chance to make a real difference in the lives of Indigenous Australians
"}