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Head of Operations, Guest Contact Centres

2 months ago

Brisbane, Queensland, Australia Virgin Australia Airlines Full time
Transforming Guest Experiences

We're on a mission to revolutionize the way we interact with our guests, making every touchpoint a memorable one. As the Head of Operations, Guest Contact Centres, you'll play a pivotal role in shaping this vision.

About the Role

This is an exceptional opportunity to lead a high-performing team, driving digital transformation and modernizing our operations to create experiences that exceed our guests' expectations. You'll be responsible for designing and embedding a culture that fosters innovation, collaboration, and excellence.

Key Responsibilities
  • Lead digital transformation initiatives to enhance guest experiences
  • Develop and implement operating models that prioritize guest satisfaction
  • Foster a culture of innovation, collaboration, and continuous improvement
  • Build and lead a high-performing team, driving results through inspiration and empowerment
  • Collaborate with stakeholders to drive business, customer, and people success
What We Offer

As a valued member of our team, you'll enjoy a range of benefits, including:

  • Discounted flights and travel credits
  • Access to exclusive discounts on travel insurance, lounge membership, and more
  • A comprehensive wellbeing program, including free counselling and a wellbeing app
  • A dynamic and inclusive work environment that values diversity and inclusion
Who We're Looking For

We're seeking a seasoned leader with a proven track record of inspiring and empowering teams. If you have:

  • A strong background in operations and customer experience
  • Experience leading digital transformation initiatives
  • Excellent communication and stakeholder management skills
  • A passion for innovation and continuous improvement

We encourage applications from individuals who share our values and are committed to making a positive impact on our guests' experiences.