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Customer Service Representative

2 months ago

Canberra, ACT, Australia Avis Full time
{"title": "Customer Service Representative", "description": "About the Role

We are seeking a passionate and motivated individual to join our team as a Customer Service Representative. As the face of our brand, you will interact with customers at the rental counter, marketing products and services, completing rental bookings, and responding to general customer inquiries.

Key Responsibilities
  • Establish customer car rental needs by actively listening
  • Review ABG's various add-ons and services to determine what best suits the customer
  • Communicate rental procedures and guidelines effectively
  • Complete rental bookings in a timely, efficient, and accurate manner
  • Answer customer questions and inquiries
What We Offer
  • Hourly pay + loadings + commission incentives
  • Wellbeing program including life insurance + discounted health insurance + superannuation options
  • Access to Perkbox - discounts and offers with hundreds of retailers and big brands
  • Employee discounts on car rental across Avis Budget Group
  • Employee Assistance Program (EAP) provided by Converge - 24/7 support for mental health and wellbeing
  • Full training provided to help you achieve your goals and reach your potential
Requirements
  • Applicants must have a full and valid driver's license
  • This is a casual position that requires a minimum availability of 3-4 days per week
  • Ability to work in a fast-paced environment while delivering exceptional customer service
  • Previous experience within retail, hospitality, customer service, sales, or similar roles
  • Ability to follow procedures and adhere to company guidelines and standards
  • Comfortable learning and using various computer systems to accurately input rental information
", "lang_code": "en"}