Care Coordinator Specialist

2 days ago

Caloundra, Australia beBeeScheduler Full time $65,000 - $75,000

About Right at Home Sunshine Coast

We provide high quality in-home care and assistance to our valued clients in the Sunshine Coast, Gympie, Noosa and Moreton Bay Regions. We support people living with Alzheimer's, dementia and cognitive decline, disabilities, post-operative care needs and older Australians.

Our mission is to improve the quality of life for those we serve by delivering the highest possible quality of client care.

The Role

We are looking for a highly-organised person with a cheerful manner who enjoys working on the phones and has a genuine compassion for the elderly and individuals with disability.

Your compassionate nature and enjoyment of helping others will optimise client satisfaction and their ability to achieve independence and improved quality of life.

Key Responsibilities

  • Ensuring all client shifts are filled with appropriately qualified and experienced carers
  • Filling shifts at short notice due to carers being sick or unavailable
  • Calling carers for late/missed shifts
  • Assisting with the smooth coordination of client scheduling and care requirements
  • Answering telephone enquiries and responding in a timely manner
  • Timely and appropriate communications with our clients
  • Collaborating with care management and recruitment to ensure delivery of quality care
  • Participating on rotation with providing 'On Call' support

Essential Criteria

  • Genuine empathy and interest in making a difference in the lives of people with a disability and the aged
  • Excellent customer service, telephone manner and interpersonal skills
  • Effective coordination of client requirements and schedules
  • High attention to detail
  • Strong verbal and written communication skills
  • Effective time management and organisational skills
  • Problem-solving skills with a can-do attitude
  • Ability to contribute proactively as a member of the team
  • A desire to foster a positive and supportive team environment

Benefits

This role offers a stable and rewarding career with opportunities for growth and development.

The successful candidate will work closely with a dedicated team to deliver exceptional client care and outcomes.

Work Environment

This role is based in our Caloundra office and requires the successful candidate to work Monday to Friday 7am - 3pm.

We offer a dynamic and supportive work environment that values teamwork and collaboration.

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