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Technical Support Assistant

2 weeks ago

Launceston, Tasmania, Australia Axiom Technologies Part time

Axiom Technologies is a leading provider of global IT services to medium to large-scale enterprises.

We are seeking an experienced IT professional to join our team as a part-time desktop support specialist, providing timely assistance to end-users within our organization's desktop computing environment.

Job Requirements
  • Troubleshooting and resolving computer OS/peripherals issues
  • Managing diverse PC operating systems (Windows 7/8 and 10)
  • Performing hardware software installation and configuration, including deployment tools like SCCM
  • Familiarity with SOE and group policies
  • Providing printer support
  • Knowledge of MS Office tool installation and troubleshooting
  • Developing strong relationships with customers and colleagues through excellent communication and interpersonal skills
  • Applying advanced technical abilities to resolve complex issues across Windows, Apple, and virtual operating systems
Preferred Qualifications
  • Proven experience in IT infrastructure support
  • Superior analytical and problem-solving skills
  • Exceptional organizational and attention-to-detail abilities
  • Excellent customer service ethos and strong communication skills
  • Motivation to deliver high-quality outcomes
  • Able to thrive in both independent and team-oriented environments
  • Self-driven individual with a talent for creative problem-solving
  • Capacity to maintain confidential information when necessary