Customer Support Specialist

2 days ago


Launceston, Tasmania, Australia NCR Voyix Full time

In this role, you will have the opportunity to develop your skills and expertise as a Field Service Technician with NCR Voyix. You will be responsible for resolving customer issues and providing technical support at various customer sites.

You will report directly to your Territory Manager and be an integral part of our South Pacific Field Services team. This position offers a unique chance to grow professionally and personally, with opportunities for career advancement within the company.

Key Responsibilities:
  • Identify and rectify faults in Self Check Out (SCO), Point of Sale (POS) machines, and other Voiyx products for customers
  • Organize and manage parts inventory effectively
  • Engage in continuous learning through online and classroom training sessions
  • Work independently in both field and office environments
  • Possibly engage in extensive travel, handling toolkits or parts of varying weights (1-20kg), and performing tasks that require standing, walking, or sitting for prolonged periods
  • Interstate travel may be required
Minimum Requirements:
  • Must have prior experience in repairing PCB hardware
  • Familiarity with software uploading processes
Desirable Qualifications:
  • Proficiency in electro-mechanical device repair and aptitude
  • Previous experience with Self-Serve Checkout repairs or installations
To excel in this role, you must possess:
  • A strong interest in emerging technologies
  • Willinss to travel and complete service calls as assigned
  • Ability to work autonomously, professionally, and communicate effectively
  • A valid Australian State Driver's license
  • Full COVID vaccination
  • Experience with electromechanical equipment
  • High attention to detail
  • A valid full-time working visa, Permanent Residence, or Citizenship
  • Residency in Australia and ability to commence work within a 4-6 week period
Level of Experience:

Associate

Work Arrangement:

Full-time

Job Role:

Customer Service

Industry:

Software Development



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