Ambitious Retail Sales Professional

4 days ago

Sydney, New South Wales, Australia beBeeLuxuryRetail Full time $90,000 - $120,000
Relish the Opportunity to Excel as a Boutique Manager

As a seasoned professional, you have the chance to excel in a high-performance boutique management role. Your key responsibilities will include overseeing day-to-day operations, ensuring seamless customer experiences, and driving sales through strategic retail and CRM initiatives.

About the Role

The ideal candidate will possess excellent leadership skills, be highly adaptable, and exhibit a strong ability to work collaboratively with the team. You will also be responsible for fostering a positive atmosphere within the boutique, handling client complaints professionally, and contributing to business growth through effective planning and execution.

Key Responsibilities
  1. Meet personal performance targets by implementing effective sales strategies.
  2. Develop and execute action plans to drive business growth and improve operational efficiency.
  3. Ensure seamless customer experiences through prompt issue resolution and exceptional customer service.
  4. Assist the boutique manager in integrating new team members, training existing staff, and promoting a culture of excellence within the boutique.
  5. Support the boutique manager in maintaining visual merchandising standards and controlling the timely implementation of new concepts.
  6. Lead by example and foster a positive atmosphere within the boutique, promoting optimism, confidence, and teamwork.
  7. Participate in VIP events and orders, being considerate of our boutique opportunities and upholding brand standards.
  8. Build genuine relationships with customers through attentive listening and personalized support.
  9. Recruit new VIPs, update customer databases, and contribute to sales and marketing activities that drive results.
  10. Address client complaints promptly and professionally, escalating issues to the assistant/boutique manager as needed.
  11. Coordinate repairs and after-sales services with sales administrators to ensure customer satisfaction.
Requirements
  1. Exhibit a 'can-do' attitude, understanding of luxury retail sales floor operations, and exceptional problem-solving skills.
  2. Possess a Bachelor's Degree or equivalent qualification.
  3. Demonstrate at least 3 years of prior experience in luxury retail management and boutique operations, with direct reports under your supervision.
  4. Display critical thinking skills, solution orientation, and initiative, consistently following through on responsibilities and commitments.
  5. Be flexible and adaptable, willing to adjust to changing circumstances and priorities.
  6. Have availability and flexibility to work various shifts, including days, nights, weekends, holidays, store openings, and closings, to meet business needs.
  7. Possess strong verbal, written, and organizational skills, ensuring effective communication and collaboration with colleagues and stakeholders.
  8. Be available to take on additional responsibilities and participate in ongoing development and improvement initiatives.

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