Insurance Professional

2 weeks ago

Ipswich, Australia beBeeClientService Full time $54,000 - $87,000

Job Title: Client Service Advocate

About the Role

We are seeking a dynamic and proactive professional to join our team as a Client Service Advocate based in Ipswich.

  • Act as the key point of contact for clients on query resolution and ensure effective management, understanding and delivery of client servicing needs.
  • Responsible for account management and coordination of post placement services delivered to clients. Have a holistic understanding of clients service requirements from placement of the business through to collection and settlement of claims, across multiple classes of business.
  • Establish and maintain strong working relationships with clients, reinsurers, brokers and internal stakeholders, for account portfolio, to ensure best level of service is delivered in a collaborative manner.
Key Responsibilities
  • Acts as point of contact to clients, brokers, reinsurers, local overseas offices and management for assigned accounts.
  • Establish the services your client values, whilst providing clear, accurate, timely and relevant material, including MI, as required by stakeholders.
  • Understand clients business and their reinsurance programs, liaising with placement brokers to appreciate any specific client requirements.
  • Maintain and, where possible, improve client relationship by delivering expectations and client service needs in a timely fashion.
Requirements
  • Educated to A-Level standard or equivalent
  • CII qualifications or studying towards would be helpful
  • Experience of a similar role within insurance or reinsurance is essential
  • Strong IT skills (Microsoft Office)
  • Excellent interpersonal skills (Written and Verbal)
About Us

We empower our clients with cutting-edge analytics and insights, providing them with the confidence to make strategic decisions that transform industries.

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