Senior Client Insights and Communications Strategist

1 week ago

Melbourne, Victoria, Australia beBeeCommunications Full time $182,813 - $248,629
About the Position

We are seeking a visionary leader to spearhead our client engagement and communications strategies, ensuring a cohesive and innovative approach to marketing, client insights, and relationship management.

This exciting opportunity will see you develop and execute strategies that enhance client relationships, strengthen our market presence, and promote our expertise across the Victorian Government.

You will lead the development and implementation of our client engagement and communication strategies, developing a cohesive internal communications strategy and overseeing its implementation.

Key Responsibilities:

  • Lead the development and implementation of client engagement and communication strategies.
  • Develop a cohesive internal communications strategy and lead its implementation.
  • Establish and oversee client relationship management processes to strengthen client interactions.
  • Develop and manage integrated marketing strategies, leveraging digital and social media channels.
  • Oversee our digital platforms, including the website and social media, ensuring engaging and accessible content.
  • Provide strategic advice to the Executive Leadership Team on client insights, marketing, and communications.
  • Collaborate with leadership to drive initiatives that showcase our expertise, including events, seminars, and thought leadership pieces.
  • Lead, mentor, and develop a high-performing Client Insights and Communications team.
About You

You are a strategic and innovative leader with a strong background in communications, client engagement, and marketing.

You have experience working at a senior level, ideally within a legal or public sector environment, and are passionate about driving change and delivering high-quality outcomes.

You are collaborative, data-driven, and possess exceptional leadership skills.

Qualifications and Skills
  • Extensive senior management experience in leading high-performing teams.
  • Proven experience in developing and managing CRM frameworks.
  • Strong expertise in executing integrated communication and marketing strategies.
  • Ability to provide expert advice to senior leadership on client insights and communications.
  • Excellent verbal and written communication skills, with the ability to convey complex information clearly.
  • Strong analytical skills to assess data and make informed decisions.
  • Tertiary qualifications in communications, marketing, or a related field (or relevant equivalent experience).

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