Experienced Restaurant Operations Director

1 week ago


New Farm, Queensland, Australia Burger Urge Full time
Role Overview

We are seeking a highly skilled and motivated Restaurant Operations Director to lead our franchise partners and corporate venues in delivering exceptional customer experiences. The ideal candidate will have a proven track record in venue management, sales growth, and team leadership.

Key Responsibilities
  • Sales and Finance: Collaborate with franchise and corporate venues to drive sales growth through effective sales mix analysis and local marketing plans. Ensure financial health by monitoring key performance indicators.
  • Customer Experience Champion: Develop and implement strategies to enhance customer satisfaction, manage feedback, and streamline wait times. Set the standard for training and coaching teams.
  • People and Training: Analyze operational efficiency metrics and optimize staff performance. Lead smooth recruitment and onboarding processes.
  • Inventory and Cash Management: Effectively manage inventory, maintain quality standards, and ensure compliance with food safety regulations.
  • Operations and Facilities: Oversee maintenance and operations, ensuring venues run efficiently while adhering to budgetary guidelines.
Requirements
  • Leadership Flair: Proven coaching and leadership abilities.
  • Inventory Know-How: Strong understanding of inventory control principles.
  • Organizational Pro: Masterful prioritization and workflow management skills.
  • Local Market Insight: Strong community ties and market knowledge.
  • Communication Pro: Clear and effective communication with all stakeholders.
  • Experience Required: Proven background in venue and senior operations management.
  • Financial Acumen: Strong skills in budgeting, forecasting, and cost control.
What We Offer

Competitive salary: $65,000 - $85,000 per year, depending on experience. A dynamic and supportive culture that champions innovation and growth. Opportunities for career advancement. Comprehensive benefits package, including wellness programs and exclusive discounts on Burger Urge products.



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