Client Outcome Facilitator Role: Delivering Support with Purpose

5 days ago


Townsville, Queensland, Australia St Vincent de Paul Full time

We are St Vincent de Paul, a charitable organisation committed to making a difference in Queensland communities. Our residential Alcohol & other Drugs service offers a 12-week rehabilitation program, providing intensive treatment and holistic support to help clients recover from the effects of their dependence.

About the Role

This Fixed Term, Casual Position requires a Client Outcome Facilitator to connect clients with relevant supports, address related issues, and foster client capacity towards independence. You will work within the program Service Agreement, performing shift work including afternoon, night and weekend shifts in a 24-hour residential facility.

Key Responsibilities
  • Provide case management, advocacy, and support for clients engaged in our residential service.
  • Connect clients with relevant supports to help them address family, emotional, and physical health issues.
  • Foster client capacity towards independence through holistic support.
Requirements

To be successful in this role, you will need:

  • A minimum Certificate IV in Alcohol and Other Drug (AOD).
  • Knowledge of and ability to work within relevant legislation and guidelines relating to case management and safety.
  • Previous experience as a Support Worker or equivalent within the program area of operation.
  • Personal aptitude for working within set guidelines and adhering to policies and procedures.
  • Well-developed interpersonal, communication, and organisational skills.
  • Ability to deliver advocacy on behalf of clients and ensure confidentiality.
Working with Us

We offer a competitive hourly rate ($35.38) and excellent employment benefits under our Employee Agreement. We also provide access to our Employee Assistance Program and a welcoming environment where you'll feel part of a team.

The ideal candidate will have a strong understanding of our values and mission and be committed to promoting them through their work. This is a great opportunity to join our team and make a real difference in the lives of others.



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