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Family Liaison Officer
2 months ago
Palladium is seeking a highly skilled and experienced Family Liaison Officer to join our team in Perth. As a key member of our team, you will play a critical role in supporting the settlement and integration of families from the Pacific and Timor-Leste into Australian society.
Key Responsibilities:- Build relationships with Approved Employers, regional relationship managers, essential service providers, Country Liaison Officers, and local councils to ensure families receive timely support and access to necessary services.
- Connect families with the Department of Home Affairs Settlement Engagement and Transition Support (SETS) program and other relevant migrant settlement resources to ensure they can access applicable supports.
- Establish relationships with accompanying families, positioning yourself as a key support and point of contact for families after their arrival in Australia.
- Monitor and record issues affecting families and children, identifying common issues and working to address them proactively.
- Work with the PLF Quality, Learning & Performance Team to gather and record information relevant to the Family Accompaniment pilot's Monitoring & Evaluation framework.
- Deliver briefings to families on arrival to ensure they are well-positioned to access required services and settle into life in Australia.
- Support families as they prepare to return home in the final months of their time in Australia.
- Tertiary qualifications in social work, human services, social/behavioural sciences, community services, or a related discipline.
- Minimum 2 years' work experience in case management, with background or experience in working in migrant settlement, family support programs, or services an advantage.
- Demonstrated knowledge and understanding of case management frameworks.
- Demonstrated knowledge and experience in critical incident management.
- Excellent people-to-people skills, with demonstrated experience managing relationships with a diverse range of stakeholders, including children.
- Current working with children and young people Blue Card (or equivalent) as the work includes close contact with children.
- Experience in data collection and database management.
- Experience of working in or with Pasifika communities a strong advantage.
- Knowledge of one or more Pasifika languages is an advantage.
Palladium is committed to creating a diverse and inclusive work environment. We welcome applications from candidates who share our values and are passionate about making a positive impact.
