
Professional Debt Recovery Specialist
1 week ago
Job Summary:
We are seeking a skilled Professional Debt Recovery Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and varied solutions to customers with overdue accounts.
About the Role:
As a Professional Debt Recovery Specialist, you will initiate outbound calls to existing customers around their mortgages, loans, and credit cards, adhering to banking compliance guidelines. Your goal is to recoup existing debt from existing customers and negotiate a payment plan while maintaining excellent customer service and professionalism.
Key Responsibilities:
- Provide first-class customer service to customers with overdue accounts
- Develop and implement tailored solutions to meet customers' needs
- Initiate outbound calls to customers to discuss their account status
- Negotiate payment plans with customers and ensure timely payments
- Maintain accurate records of customer interactions and account activity
Requirements:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Experience in debt recovery or a related field
- Knowledge of banking compliance guidelines
Benefits:
- Opportunity to develop your skills and advance your career
- Competitive salary and benefits package
- Ongoing coaching and support
What We Offer:
The training program consists of 2 weeks of classroom training and 4 weeks of on-the-job experience. You will receive ongoing coaching and support to help you succeed in your role. We are committed to helping you grow and develop as a Professional Debt Recovery Specialist.
Why Join Us?
We are a dynamic and supportive team that values our employees' growth and development. We offer a competitive salary and benefits package, as well as opportunities for advancement and professional growth. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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