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Post-Sales Service Director

3 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $100,000 - $120,000

Job Title: Post-Sales Service Director

Key Responsibilities:
  • Supervise the provision of exceptional post-sales service throughout Victoria, ensuring optimal support and maintenance for equipment investments.
  • Lead the service team to deliver high-quality customer experiences.
  • Interact with customers to understand their needs and manage expectations effectively.
  • Analyse service data to identify trends and opportunities for process enhancements.
  • Collaborate with sales and parts teams to ensure seamless customer interactions.
Requirements:
  • Significant experience (5+ years) in a similar post-sales service leadership role.
  • Strong technical knowledge of heavy equipment and machinery maintenance and repair principles.
  • Excellent interpersonal skills and ability to build lasting relationships with customers.
  • Demonstrated leadership and team management expertise.
  • Strong problem-solving and decision-making abilities.

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