Regional Rostering Support Coordinator

21 hours ago


Camden, Australia Challenge Community Services Full time
About the Role

The Regional Rostering Support Coordinator will be responsible for developing and managing efficient operational rosters aligned with clients' care needs and funding. This role will optimize workforce resources, act as a key contact for scheduling issues, and support other regions as needed.

Key Responsibilities
  • Develop and manage operational rosters to ensure alignment with client needs and funding.
  • Optimize workforce resources and maintain accurate records.
  • Handle scheduling changes, resolve conflicts, and provide excellent customer service.
  • Ensure compliance with SCHADS Award provisions and identify improvements in rostering practices.
  • Use rostering software for managing schedules and accurate data entry.
  • Identify trends, manage workforce planning, and schedule meetings for Frontline Leaders.
  • Provide monthly KPI reports to ensure transparency and accountability.
  • Assist other regions to maintain consistency and optimal resource use.
  • Contribute to projects and process improvements during slower periods.
About You

To be successful in this role, you will need:

  • Experience in a rostering or scheduling role within community services or disability support.
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in rostering software and data management systems.
  • Ability to manage multiple tasks and prioritize effectively.
  • Commitment to continuous learning and professional development.
  • Strong systems capability and understanding of award conditions.
  • Degree or qualification in Business Administration or a related field.
Requirements
  • Current Australian Driver's Licence.
  • Current NSW Working with Children's Check.
  • NDIS Worker Screening Check.
  • Current Police Check.
  • COVID-19 vaccination certificate.


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