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Loss Claims Specialist

2 weeks ago

Gold Coast, Queensland, Australia beBeeAdjustor Full time $80,000 - $100,000
About Us

We are a leading provider of accident repair services with over 120 outlets and more than 2,200 employees across Australia and New Zealand. Our commitment to quality and cost-effective repairs has made us the industry leader.

We have two business units, AMA Group Solutions and Capital S.M.A.R.T Repairs, each specialising in small, medium, and larger repairs. We pride ourselves on providing our employees with safe, supportive, and rewarding working conditions.

About the Role

As an experienced Insurance Loss Adjustor, you will be responsible for undertaking quality workmanship to ensure vehicles are returned to their pre-accident condition. This is a full-time position that requires attention to detail and strong analytical skills.

You will apply your knowledge of motor vehicles while interacting with a range of people, including clients and work providers. Your primary purpose will be to provide accurate and comprehensive quotes for accident repairs on vehicles, meeting average repair cost targets and insurer/company procedures.

Key Responsibilities:
  1. Providing excellent customer service to clients and work providers
  2. Accurately quoting vehicles in a timely manner and in accordance with average repair cost targets and insurer/company procedures
  3. Completing quotes as required onsite, off-site, and online
  4. Processing vehicles onsite by carrying out vehicle arrival inspections, including mapping and imaging
  5. Managing parts for repairs to ensure timely arrival and cost-effectiveness
  6. Managing suppliers to ensure additional work is recorded and authorised in a timely manner
  7. Assisting with production management of the centre where required
  8. Ensuring vehicles are repaired to their pre-accident condition
  9. Handing over completed repairs to customers

About You

To succeed in this role, you will require proven experience within a similar position, including experience in the preparation of estimates/quotations in the automotive smash repair industry. AudaNet experience is highly desirable.

Additionally, you should possess excellent customer service skills, including building rapport with customers and work providers. Strong systems experience and competent computer abilities are also essential.

We Offer:
  1. A team environment that values collaboration and mutual respect
  2. Ongoing training and development opportunities to enhance your skills and career
  3. Career opportunity to progress within the organisation
  4. The latest tools, equipment, and processes to ensure you remain up-to-date with industry best practices