Senior IT Adoption Strategist

The ABC is a national public broadcaster that has been a trusted source of news, entertainment, and educational content for over 90 years.

We are seeking an experienced Senior IT Adoption Strategist to lead our End User Computing and Enablement Team. This role will be responsible for managing the delivery of end user computing services, including desktop, laptop, mobile, printing, software, and hardware support, across the ABC.

• Manage and Coordinate Service Delivery: Under broad direction from the Manager End User Experience & Service Delivery, you will manage and coordinate the delivery of end user computing services, including desktop, laptop, mobile, printing, software, and hardware support, across the ABC.
• Drive Innovation and Continuous Improvement: You will manage continuous improvement and innovation in end user computing and enablement, leveraging emerging technologies such as Artificial Intelligence and Automation, and user feedback to enhance user experience and productivity.
• Implement Strategies and Roadmaps: You will manage and implement strategies, roadmaps, standards, and best practices for end user computing and enablement services, in alignment with the ABC's business objectives, architecture principles, and security requirements.
• Develop IT Adoption Strategies: You will develop and drive expert IT adoption and enablement strategies, plans, and processes to foster adoption of technologies, systems, and applications across the ABC.
• Monitor Performance: You will manage, monitor, and report on the performance, availability, scalability, and quality of end user computing and enablement services, ensuring compliance with IT policies, standards, procedures, and operational requirements.
• Collaborate with Stakeholders: You will demonstrate exceptional interpersonal, customer service, and communication skills and establish and maintain effective relationships with internal and external stakeholders, including vendors, partners, service providers, and business units, to understand their needs, expectations, and feedback, and to ensure high levels of customer satisfaction and service quality.

To succeed in this role, you will need:

• A relevant tertiary qualification or equivalent significant skills, knowledge, and experience in a computing-related field.
• Demonstrated expert ability to lead and motivate a team ensuring the delivery of high-quality service delivery that meets the needs of ABC stakeholders.
• Demonstrated significant experience in managing a large End User Computing environment, including Windows 10/11, Mac OS, MECM, JAMF, Mobile Device Management technologies, and Office 365.
• Outstanding experience in managing the adoption lifecycle of complex IT solutions, including stakeholder engagement, change impact assessment, communication planning and execution, training delivery, design of adoption artefacts, and post-implementation support.
• High level of expertise in best practices and frameworks for IT adoption, such as PROSCI, ADKAR, or Kotter.
• Well-developed communication, organisation, presentation, and facilitation skills, with the ability to tailor messages to different audiences and levels of the organisation.
• Demonstrated complex analytical, problem-solving, and decision-making skills, with the ability to identify and resolve issues in a timely and effective manner.
• Highly developed ability to work collaboratively and constructively with diverse teams, partners, and customers, both internally and externally.
• Exceptional interpersonal, and customer service skills, with a strong ability to establish and maintain effective partnerships with internal and external stakeholders, including vendors, partners, service providers, and business units.

We offer a competitive salary package, including a base salary of $120,000 - $150,000 per annum, plus superannuation and other benefits.