IT Enablement and Adoption Strategist

The Australian Broadcasting Corporation (ABC) is seeking an experienced IT professional to lead the End User Computing and Adoption team. In this role, you will be responsible for managing and coordinating the delivery of end user computing services, including desktop, laptop, mobile, printing, software, and hardware support, across the ABC.

You will also develop and drive expert IT adoption and enablement strategies, plans, and processes to foster adoption of technologies, systems, and applications across the ABC. This includes managing continuous improvement and innovation in end user computing and enablement, leveraging emerging technologies such as Artificial Intelligence and Automation, and user feedback to enhance user experience and productivity.

• Manage and coordinate the delivery of end user computing services, including desktop, laptop, mobile, printing, software, and hardware support, across the ABC.
• Develop and drive expert IT adoption and enablement strategies, plans, and processes to foster adoption of technologies, systems, and applications across the ABC.
• Manage continuous improvement and innovation in end user computing and enablement, leveraging emerging technologies such as Artificial Intelligence and Automation, and user feedback to enhance user experience and productivity.
• Manage and implement strategies, roadmaps, standards and best practices for end user computing and enablement services, in alignment with ABC's business objectives, architecture principles and security requirements.
• Demonstrate exceptional interpersonal, customer service and communication skills and establish and maintain effective relationships with internal and external stakeholders, including vendors, partners, service providers and business units, to understand their needs, expectations, and feedback, and to ensure high levels of customer satisfaction and service quality.

• Relevant tertiary qualifications or equivalent significant skills, knowledge, and experience in a computing related field.
• Demonstrated expert ability to lead and motivate a team ensuring the delivery of high-quality service delivery that meet the needs of ABC stakeholders.
• Demonstrated significant experience in managing a large End User Computing environment, including Windows 10/11, Mac OS, MECM, JAMF, Mobile Device Management technologies and Office 365.
• Outstanding experience in managing the adoption lifecycle of complex IT solutions, including stakeholder engagement, change impact assessment, communication planning and execution, training delivery, design of adoption artefacts and post-implementation support.
• High level of expertise in best practices and frameworks for IT adoption, such as PROSCI, ADKAR, or Kotter.
• Well-developed communication, organisation, presentation, and facilitation skills, with the ability to tailor messages to different audiences and levels of the organisation.

We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, plus excellent benefits and opportunities for career growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please apply now.