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Tour Operations Coordinator

2 months ago

Hervey Bay, Australia Fraser Dingo 4wd Hire Full time

**Company Overview**

Fraser Dingo 4wd Hire is a leading provider of 4wd tagalong tours, specializing in eco-adventures to K'gari Fraser Island. Our company values include professional customer service, teamwork, and a passion for sharing our knowledge with customers.

**Job Summary**

We are seeking a highly organized and customer-focused individual to join our team as an Assistant Tour Manager. The successful candidate will be responsible for assisting with tour coordination, managing customer inquiries, and ensuring smooth tour operations.

**Key Responsibilities**

  • Assist with tour planning and coordination to ensure seamless operations
  • Manage customer inquiries and provide exceptional customer service
  • Collaborate with the tour team to ensure high-quality customer experiences
  • Develop and maintain knowledge of K'gari Fraser Island and surrounding areas
  • Contribute to the development of marketing and promotional materials
  • Participate in ongoing training and professional development to enhance skills and knowledge

**Requirements**

  • Experience in tour coordination and customer service
  • Knowledge of K'gari Fraser Island and surrounding areas
  • Strong organizational and multitasking abilities
  • Excellent communication and interpersonal skills
  • Attention to detail and problem-solving skills
  • Ability to work effectively in a team
  • Marketing and product promotion experience is an asset
  • Driver's license and clean driving record