Customer Service and Administration Support Officer

2 days ago

Sydney, New South Wales, Australia beBeeAdministrative Full time $60,000 - $80,000

Customer Service and Administration Role

The position is responsible for providing exceptional customer service and administrative support to the legal profession and public.

Key responsibilities include:

  • Managing a high volume of incoming telephone calls and emails
  • Providing assistance with online lodgement renewals
  • Maintaining database records and performing data entry tasks
  • Preparing documents for lawyers regarding Certificates of Fitness
  • Performing general office duties including mail sorting, scanning, and photocopying

Required skills and qualifications:

  • Previous customer service experience
  • Administration experience preferably in a legal/regulatory environment
  • Database management experience or managing information records
  • Excellent computer skills including Microsoft Office suite and proficiency with email, internet, and database applications
  • Strong interpersonal communication skills both written and verbal
  • Ability to understand and apply policies and regulations
  • Competency in managing competing demands prioritizing work and meeting deadlines
  • Excellent customer service skills and ability to interact with diverse customers and stakeholders
  • Accuracy and attention to detail
  • Strong organizational planning and prioritization skills
  • Ability to work both as part of a team and autonomously

Benefits include a respectful and inclusive workplace diversity and equal opportunities.

Applications should contain a CV and cover letter outlining key experience and motivations.

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